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Makerz Hive

Our Policies (Updated 4/8/2024)

File Hive LLC (“us”, “we”, or “our”) operates www.MakerzHive.com website (hereinafter referred to as the “Service” or “Makerz Hive”). This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.


• Service: Service is the www.MakerzHive.com website operated by File Hive LLC.

• Personal Data: Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

• Usage Data and Account Deletion: Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit). Contact us for account deletion process. 

• Cookies: Cookies are small files stored on your device (computer or mobile device).

• Data Controller: Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

• Data Processors (or Service Providers): Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

• Data Subject (or User): Data Subject is any living individual who is using our Service and is the subject of Personal Data.

• Information Collection and Use: We collect several different types of information for various purposes to provide and improve our Service to you.


• Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
   – Email address
   – Phone Number
   – First name and last name
   – Location
   – Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.

• Usage Data

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

• Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

• Examples of Cookies we use:

    – Session Cookies. We use Session Cookies to operate our Service.

    – Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

    – Security Cookies. We use Security Cookies for security purposes.


File Hive uses the collected data for various purposes:
   – To provide and maintain our Service
   – To notify you about changes to our Service
   – To allow you to participate in interactive features of our Service when you choose to do so
   – To provide customer support
   – To gather analysis or valuable information so that we can improve our Service
   – To monitor the usage of our Service
   – To detect, prevent and address technical issues
   – To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information


If you are from the European Economic Area (EEA), File Hive’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

We may process your Personal Data because:
    – We need to perform a contract with you
    – You have given us permission to do so
    – The processing is in our legitimate interests and it is not overridden by your rights
    – To comply with the law


File Hive will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.


Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.



Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).


File Hive may disclose your Personal Data in the good faith belief that such action is necessary to:
    – To comply with a legal obligation
    – To protect and defend the rights or property of File Hive
    – To prevent or investigate possible wrongdoing in connection with the Service
    – To protect the personal safety of users of the Service or the public
    – To protect against legal liability


The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.


We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.


If you are a resident of the European Economic Area (EEA), you have certain data protection rights. File Hive aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the following data protection rights:
    – The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
    – The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
    – The right to object. You have the right to object to our processing of your Personal Data.
    – The right of restriction. You have the right to request that we restrict the processing of your personal information.
    – The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
    – The right to withdraw consent. You also have the right to withdraw your consent at any time where File Hive relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).


We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


We may use third-party Service Providers to monitor and analyze the use of our Service.

 Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

Our site uses Google Analytics to allow designers to view traffic statistics on each listing to help them make informed decisions. We also utilize google as a social login option for account registration to use our site. Any information received from Google APIs to and from our site will adhere to Google API Services User Data Policy, including the Limited Use requirements.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page.


Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.


Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.


We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.


If you have any questions about this Privacy Policy, please contact us.

Makerz Hive is not a curated marketplace. However, for a variety of reasons, we prohibit certain types of listings from our site. Some content present legal risks to our community; others are harmful to our members, or simply are not in the spirit of our Services. This policy explains what is prohibited or restricted on MakerzHive.com. 

We have a zero tolerance policy for prohibited items, particularly those that promote, support or glorify hatred, those that promote, support or glorify violence, or are unlawful. Sellers deemed to violate this policy can be subject to immediate account suspension or termination, in accordance with our Terms.

This policy is a part of our Terms of Use. By opening a Designer Account, you’re agreeing to this policy and our Terms of Use.

The following types of items are prohibited or restricted on File Hive:

1. Copyrighted Material: Any digital content that is protected by copyright law, including but not limited to:
• Movies
• Music albums
• E-books
• Software programs
• Video games
• Graphic designs
• Photographs

2. Pornographic Material: Explicit adult content that could be harmful or offensive to certain audiences, including:
• Pornographic videos
• Explicit images
• Erotica novels

We are a creative community, but we draw the line at pornography. Pornography of any sort is prohibited on Makerz Hive. Although pornography can be difficult to define, an item generally qualifies as pornography when it contains printed or visual material that explicitly describes or displays sex acts, sex organs, or other erotic behavior for the sole purpose of sexual arousal or stimulation. 

Not all nudity is considered pornography. If you find yourself questioning whether your item is pornographic, then it is likely a good idea to assume that it is. When deciding whether mature content crosses over the threshold into pornography, we take into consideration the explicitness of depictions of sexual activity or content. Contact us if you are uncertain if your product will be allowed. An example of what we will allow is a tasteful wood sculpture of a nude female body – this would be considered many to be art.


3. Hate Speech and Discriminatory Content: Any material that promotes hate speech, discrimination, or violence against individuals or groups based on:
• Race
• Ethnicity
• Religion
• Gender
• Sexual orientation
• Disability
• Content that support or commemorate current or historical hate groups, including propaganda or collectibles. Examples of hate groups include Nazi or Neo-Nazi groups, Ku Klux Klan (KKK) groups, white supremacist groups, misogynist groups, or groups that advocate anti-gay, anti-immigrant, or Holocaust denial agendas.
• Content that contain racial slurs or derogatory terms in reference to protected groups.

Some items may contain symbols or terms associated with hate groups in a context unrelated to the group itself. We understand that these items are subject to a variety of valid and often conflicting interpretations of their educational, historical and artistic value. Recognizing that there may be no consensus on their value and reserving the right to evaluate such items on an individual, case-by-case basis, the following types of items are generally allowed on our site:

• Co-opted symbols, such as the swastika, when used in peaceful or religious context (often in Hinduism, Buddhism, and Jainism). The item itself must possess features that clearly depict its cultural or religious origin or purposes.

4. Malware and Viruses: Files containing malicious software intended to harm users’ devices, steal personal information, or disrupt computer systems, including:
• Viruses
• Trojans
• Worms
• Ransomware
• Spyware

5. Illegal Drugs and Substances: Digital content promoting or facilitating the sale, distribution, or use of illegal drugs or substances, including:
• Instructions for making drugs
• Guides for drug use
• Websites promoting drug sales

6. Weapons and Dangerous Activity: Material related to the production, sale, or use of weapons or dangerous goods or activities, such as:
• Instructions for making explosives
• Guides for assembling firearms
• Terrorist propaganda
• Content that glorify human suffering or tragedies, including items that commemorate or honor serial killers
• Content that attempt to exploit natural disasters or human tragedies
• Content that encourage, glorify, or celebrate acts of violence against individuals or groups
• Content that encourage self-mutilation, starvation, or other self-harm

7. Stolen or Fraudulent Goods: Digital products obtained through illegal means, including:
• Stolen credit card information
• Pirated accounts (e.g., Netflix accounts)
• Fraudulent documents (e.g., fake passports)

8. Personal or Confidential Information: Files containing private or sensitive information without the consent of the individuals involved, including:
• Social security numbers
• Bank account details
• Medical records
• Private correspondence

9. Child Exploitation Material: Any material depicting or promoting the exploitation or abuse of children, including:
• Child pornography
• Pedophilic content
• Material promoting child trafficking

10. Terrorist Content: Material promoting or encouraging terrorist activities, including:
• Terrorist propaganda videos
• Instructional guides for carrying out attacks
• Recruitment material for terrorist organizations

11. Fraudulent Services: Listings offering fraudulent services or products, including:
• Fake diplomas or certificates
• Counterfeit currency
• Hacking services

12. Phishing Scams: Files designed to deceive users into providing personal information or login credentials through fraudulent means, including:
• Fake websites
• Phishing emails
• Malicious links

13. Scams and Ponzi Schemes: Material promoting fraudulent investment opportunities or get-rich-quick schemes, including:
• Ponzi schemes
• Pyramid schemes
• Fake investment programs

14. Animal Cruelty: Content depicting or promoting animal cruelty or abuse, including:
• Videos of animal fighting
• Material promoting animal cruelty for entertainment or profit

15. Illegal Activities: Digital content that promotes or facilitates illegal activities not covered in other categories, such as:
• Human trafficking
• Money laundering
• Organized crime activities

If you need to report a listing or for any questions, please contact us. 

Makerz Hive has the capability to connect consumers around the world with creative designers. This is a community where people of all backgrounds inspire each other and build relationships through making, selling, and buying unique products. We want everyone to feel safe and respected. This policy explains the kind of behavior we prohibit on our site to make sure we all have a positive experience for all parties.

This policy is a part of our Terms of Use. By using Makerz Hive, you’re agreeing to this policy and our Terms of Use.

We prohibit the use of our Services to discriminate against people based on the following personal attributes (collectively, “protected groups”):

• Race
• Color
• Ethnicity
• National origin
• Religion
• Gender
• Gender identity
• Sexual orientation
• Disability
• Political Affiliation
• Any other characteristic protected under applicable law

It is your responsibility to know your local laws and any other legal regulations on discrimination that might apply to you. Additionally, we do not allow hate speech. Hate speech occurs when violent, offensive, derogatory or demeaning language is directed at a person or group based on their one or more protected group attributes.

Whether you’re engaging with public features on our site, such as listing design, messaging designers, writing reviews, or having direct communication with other members of the community, such as via Messages, discrimination and hate speech are not allowed. As a Designer, your shop content, including shop descriptions, cannot display discriminatory behavior towards protected groups. Examples of prohibited behavior include, but are not limited to:

• Refusal of service based on membership in one or more protected group
• Expressing intolerance or a lack of respect for another member on the basis of protected group attributes
• Having a shop policy that excludes sales to members of one or more protected groups listed above
• Directly or indirectly making derogatory or demeaning remarks against protected groups listed above
• Racial slurs
• Posts that support or glorify hate groups and their members

If you think discrimination or hate speech has occurred on our website, please report it by contacting us and we will investigate. If you see a listing on our website which you believe violates our Prohibits Items Policy we encourage you to flag the item by using the Report this listings feature on each listing page. We will then investigate in a timely manner. 


1. Participating in the Makerz Hive Community

Our community spaces are public areas such as our FB group or reviews areas where individuals can interact with one another. Participants who use any of the community spaces must be over 18 years old. To make sure that the community continues to be a place that’s safe, welcoming and respectful, you agree to comply with the following policies in all community spaces:


• Respect other members’ privacy, and protect your own. Don’t share private or personally identifying information in public areas of the site. This includes, but is not limited to, transaction details, personal contact details and the verbatim contents of private correspondence.
• Do not use community spaces to discuss interactions with Makerz Hive representatives, or to share verbatim extracts of such conversations ( i.e., emails, DMs or messages, live chats etc.). Remember, most messages between you and us are considered private correspondence and we ask that you respect this confidentiality.
• Be honest and transparent about who you are. Don’t use a fake identity.
• Be respectful towards others and, when in doubt, be kindness, assume best intentions. Don’t use community spaces to publicly disparage a specific designers, listings, or category of item.
• Don’t use community tools or spaces to interfere with another designer’s business.
• Don’t spam. This includes unsolicited or duplicate posts or links to your shop, fundraisers, surveys, social media or other promotional content.
• Don’t use community spaces to coordinate pricing.
• Don’t use community spaces to harass others. Similarly, don’t post content in community spaces that may promote, support, or glorify hatred, misinformation, or that would be in violation of the Makerz Hive policies including our Anti-Discrimination Policy.
• Don’t publish or post threats of violence against others or promote or encourage others to engage in violence or illegal activity.
• Don’t engage in illegal activity or activity that infringes someone’s intellectual property, or encourage others to engage in that type of activity.
• Don’t use community spaces to encourage others to violate the our Policies.


2. Direct Messages

Users may send each other direct messages using the various messaging systems. When using a form of direct messages in our Community, you agree to all of the above policies. In addition, you may not send messages that are considered:


• Abusive, threatening, defamatory, harassing, or otherwise in violation of our Anti-Discrimination Policy.
• Obscene or vulgar.
• Unsolicited advertising or promotions.

If you receive an inappropriate message, report the content to support@makerzhive.com. Please explain why you believe the message was inappropriate and any supporting documentation.

Makerz Hive’s Terms of Use require all account owners to be at least 18 years of age. Individuals under the age of 18 are considered minors on our site. Minors under age 13 are not allowed on our site.

Minors under 18 and at least 13 years of age are permitted to use our services only if they have the appropriate permission and direct supervision of their parent or legal guardian who is the owner of the account.

You are responsible for any and all account activity conducted by a minor on your account. You may wish to use commercially-available parental control protections, such as computer hardware, software, or filtering services, in order to limit access to various material online that may be inappropriate for minors.

The following restrictions are in place for legal reasons, not because we think kids or teens are any less creative or capable.

Accounts on MakerzHive.com

All minors over 13, both buyers and sellers, must follow these policies on Makerz Hive:

• Minors may not make purchases unless they have appropriate permission and are under the direct supervision of their parent or legal guardian who owns the account.
• All financial information on the account, such as a credit card or Stripe account, must be that of the parent or legal guardian.

Minors over 13 who wish to sell on the File Hive must follow some additional policies:
• Use the your profile’s description section disclose all members of the shop, including the parent or legal guardian who owns the account.
• All billing information must belong to the parent or legal guardian responsible for the account.

For more information, please review our Terms.

As a venue for artists, designers, and makers, we at Makerz Hive take intellectual property rights very seriously. We comply with intellectual property laws and industry best practices in order to maintain the integrity of our creative marketplace. This Intellectual Property Policy explains how we address allegations of infringement, how authorized parties can submit reports of infringement regarding content on our marketplace, and how our vendors can respond when their listings or shops are affected by a report.

This policy is a part of our Terms of Use.

1. Our Role

Makerz Hive is a directory style site comprised of individual third-party content creators who run their own stores, create their own policies, and are responsible for their inventory, shipments, and complying with the law. We provide a venue, but Makerz Hive does not manufacture goods, hold inventory, or ship items on behalf of our sellers. The content uploaded on the Makerz Hive site is generated by independent sellers who are not employees, agents, or representatives of Makerz Hive. Designers are responsible for ensuring they have all necessary rights to their content and that they are not infringing or violating any third party’s rights by posting it.

File Hive LLC reserves the right to disable any listing, profile, or account that we believe violates our Terms of Use, including this Intellectual Property Policy or our Prohibited Items Policy. File Hive also reserves the right to take action against abusers of our Intellectual Property Policy or our Terms of Use.

File Hive can’t speak on behalf of intellectual property owners, nor are we in a position to offer legal advice or make legal determinations whether a designer’s content infringes someone else’s intellectual property. We will remove material cited for alleged intellectual property infringement when provided with a report that complies with our policies.

2. Reports of Intellectual Property Infringement

We strive to respond quickly when we receive a report of intellectual property infringement that complies with our policies by removing or disabling access to the allegedly infringing material. When we remove or disable access in response to a report, we make a reasonable attempt to contact the affected member, provide information about the report and removal, and, in cases of alleged copyright infringement, provide information about how to submit a counter notice. We may also provide a copy of the infringement report, including the name and email address of the reporting party, to the affected member.

Please use the contact us form to provide a report of alleged infringement under the DMCA and for other intellectual property claims. Using the form is the best way for us to address your claim.

We may request additional information before processing a report, such as identity verification of the reporting party or documentation regarding the claimed right. We may reject reports of infringement or counter notices that contain information we believe is false, fraudulent, incomplete, or otherwise submitted in bad faith. We also reserve the right to take action against abusers of this policy.

3. Counter Notice

In accordance with the Digital Millennium Copyright Act (DMCA), File Hive accepts counter notices for copyright infringement reports only. When we receive a DMCA counter notice, we will provide a copy of the counter notice to the original complaining party. The removed material may be replaced or access to it may be restored 15 business days after the counter notice is processed, unless the copyright owner files an action seeking a court order against the allegedly infringing party and informs us of this action.

4. Repeat Infringement

File Hive terminates selling privileges of designers who are subject to repeat or multiple notices of intellectual property infringement in appropriate circumstances and at the discretion of the staff at File Hive. If we believe a member has attempted to open a new account after termination of the initial account, we reserve the right to refuse all services to that member. These actions apply to any accounts we believe are associated with or operated by the affected member. Per our Terms, File Hive reserves the right to terminate account privileges at any time.

5. Withdrawals

File Hive only accepts withdrawals of infringement reports directly from the intellectual property owner or authorized representative who submitted the claim. The withdrawal must clearly state that it is a formal withdrawal and sufficiently identify the member and/or material (such as by providing the username, designer’s name, and product listing URLs).

Once we receive a formal withdrawal of an infringement report, we will make reasonable attempts to contact both parties involved to confirm receipt from the party submitting the withdrawal and to inform the member affected by the withdrawal. Please note that infringement matters are reviewed on a case-by-case basis, and withdrawals do not guarantee changes to a member’s shop status.

1. Information MakerzHive.com Will Send You

File Hive will sometimes need to send you important messages about your use of the MakerzHive.com website or other services (collectively, our “Services”). This policy covers all of those messages, including the terms, policies and user agreements applicable to your use of the Services, billing statements, transaction information, privacy disclosures, tax statements, and other legal documents that will be provided to you electronically (collectively, the “Electronic Communications”).

2. Communications Will Be Sent Electronically

Under this policy, you give your consent for File Hive to provide you with the Electronic Communications (including all legal terms and legally-required disclosures) electronically. You also agree that your agreement with electronic terms and disclosures has the same legal effect as if you had signed an agreement on paper. For example, if language appearing next to a button on the FileHive.biz website informs you that you will agree to certain terms by clicking the button, then your click of the button will have the same legal effect as signing an agreement on paper.

3. Delivery of Information

File Hive may provide you with Electronic Communications by (a) emailing them to you at the email address listed in your account, (b) posting them on the Makerz Hive website or mobile applications, or (c) making them available via a website designated in an email notice to you.

4. Technical Requirements to Receive Electronic Communications

In order to receive Electronic Communications, you must have the following:

• A computer or mobile device;
• A connection to the internet;
• An internet browser that supports 128 bit encryption, with cookies enabled;
• An active email address; and
• Sufficient electronic storage space on your computer’s hard drive or other data storage unit and/or an installed printer to print disclosures.

5. Withdrawing Consent for Electronic Communications

You may withdraw your consent to receive Electronic Communications at any time in your account or by submitting a request to us on our contact form. 

Note that if you withdraw your consent to receive Electronic Communications, such withdrawal will only be effective after File Hive has had a reasonable period of time to process your withdrawal. Additionally, if you withdraw your consent to receive Electronic Communications, and File Hive is required to send you paper copies of communications, File Hive may cancel your access to the Services. We do not support paper copies of communications.

6. Updating Your Contact Information

To ensure that you receive Electronic Communications, you should make sure that the contact information in your account is accurate. File Hive is not responsible for your failure to receive Electronic Communications if you failed to update your contact information.

This policy does not constitute legal advice or a promise that File Hive will respond in a specific way or at all. File Hive reserves the right to deviate from these practices at any time. This policy is a part of our Terms of Use. By using the service or requesting information on our members, you’re agreeing to this policy and our Terms of Use.

1. Member Records and Information

Before you contact File Hive for records or information, first see if the information you are seeking is publicly available or request the records directly from the relevant member.

Some information about File Hive buyers and sellers (which we collectively refer to in this policy as “users”) and Profiles (which we refer to as “Profiles”), such as a Profile’s name, the public name of its owner, and the Profile’s policies, is public and can be viewed by anyone at any time. In addition, File Hive users may have access to certain records by logging in to their accounts. 

2. We Require Valid Legal Process

Except in emergency situations or when consistent with our Terms, Privacy Policy, and applicable law, File Hive requires valid and sufficient legal process (for example, a subpoena or court order) properly served to compel us to disclose records or information about any member. File Hive may object to overly broad or otherwise inappropriate demands as a matter of course.

Legal process must contain enough identifying information so that File Hive can identify the member’s account. A common name, for example, does not uniquely identify a member’s account. Your legal process should include information such as an email address, transaction ID, username, Profile name, or payment information.

3. Serving File Hive LLC with Legal Process to Request Access to Member Information

All requests for member information must be made with valid and sufficient legal process properly served on us. We may be able to expedite our review of your request if, in addition to providing us with proper legal service, you email a copy to support@makerzhive.com.

Receipt of legal process by these means is for our convenience only and does not waive any objections, including lack of jurisdiction, subpoena power, or improper service.

As a US-based entity, File Hive may require that non-US legal process be domesticated under a Mutual Legal Assistance Treaty (“MLAT”), letters rogatory, or section 1782 of the US code, as appropriate.

4. Emergency Circumstances

If your request for information involves an emergency regarding a danger of death or serious physical injury to a member of the Makerz Hive community or any member of the public, please contact your local law enforcement. If you are a law enforcement officer seeking information relating to such an emergency, please email contact us from your official email address and provide the following:

• Your name and title, the government agency you work for, and your full contact information (government email address, phone number, and fax number);
• A summary of the facts about the emergency situation, including how the situation poses a danger of death or serious physical injury to an Makerz Hive user/designer or any person;
• The identity of the person or people who are in danger;
• The specific records sought and how they relate to the emergency; and
• Why legal process cannot be obtained and the records must be disclosed without delay.

5. Notice to the Member Whose Records Are Sought

When practicable, unless prohibited from doing so, or where File Hive has a clear indication of illegal conduct in connection with the use of our services, File Hive may notify the affected member before disclosing records or information requested about them, including providing a copy of the legal process. We may also allow the member enough time to appear and object to the legal process in court, if necessary.

6. Requests for Witness Testimony

File Hive does not provide expert witnesses for trial or deposition. When File Hive produces records, we provide a standard records custodian declaration of authenticity. A live testimony by a records custodian is unnecessary because the records are self-authenticating.

7. Cost Reimbursement

We may seek reimbursement for our costs directly incurred in searching for, assembling, collecting, and preparing records or information for production.

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